The Millennial Leadership Series: Whatever one resists, persists…….


Pimp Slapped

The other day I was speaking to the CEO of a mid- sized organisation and we got to discussing his intentions and plans.  He told me about how he is currently engaged in bringing in technology and transforming the existing processes and the way of doing things.

“So how successful have you been till now?”, I asked.

“Well I have been able to demonstrate to my Board the trend of costs going down. Which should hopefully result in profits going up”, the CEO responded.

“ So have the profits started going up?” , I continued my enquiry.

The CEO looked troubled.  He confided, “Actually the profits are not up at all. We have been facing significant resistance to adoption of the changed processes by team members. Our team seems to have got de-motivated and are putting in less efforts. So much so that the productivity levels are actually down.”

The above is one more case of a Leadership unilaterally trying to improve profitability through implementation of technology.  When such implementation is done in a ‘command and control’ manner without adequate involvement of various stakeholders, the Leadership might occur to the team as ‘untrustworthy and self-serving’.

Such organisations become locked into a cycle. I call it ‘the cycle of repairing an old tube’. As one patches a leak in the tube and build back the pressure, a new leak starts at a different place. As the organisation resists a problem by trying to fix it, the more it pushes, the more the problem pushes back.

Whatever one resists, persists.

Amidst the whirlwind pace of change occurring in the environment today necessitating the need to constantly shift the technology and process base of an organisation, the millennial leader needs to provide the anchor of a unifying context for such shifts to occur.

What is that unifying context that millennial leaders need to create and exercise for transformative changes to succeed?

In Learning……….   Shakti Ghosal

Presentation1

Advertisements

The Millennial Leadership Series: Freedom versus Accountability


freedom_birdcage

I hear the following words often.

“if you wish to see creativity at work, cut the bureaucratic red tape dammit!”

“Hierarchies no longer serve.  We need networks of free individuals”

Red tapes and Hierarchies are all designed to drive accountability. To ensure that in a work situation, where you have been given freedom to act, you become accountable for delivering something in return. Red tape dictates that one submits to certain checks and balances as part of a process to drive an initiative. And to hold onto a work position within an organisation, one needs to accept the command and control hierarchy there.

So what is that which has created this belief that Red tape and Hierarchies which drive accountability somehow negate Freedom and the creativity that might flow out of it?

As I think of the above question, I sense the concerns are really about the perceived loss of Power. Power that comes from a freedom to take decisions and explore creative possibilities. But there is also a flip-side to this. In my own work-life I have seen innumerable instances of people not able to handle the freedom allowed them and actually floundering and not sure of how to proceed.

The Millennial Leader, faced that he is with relentless changes and disruptive influences, can ill afford to get overly involved with sorting out red tapes and hierarchies. He needs to instead  focus on creating a culture that  drives both Freedom and Accountability.

Freedom not about unburdening people and allowing them to do what they want. Rather the kind of freedom that allows people to envision new possibilities.

Accountability not of imposing something and devising reward and punishment schemes to do that.  Rather the kind of accountability that would lead people to take ownership and hold passion for the possibility they envisioned.

What practices does the Millennial Leader needs to adopt to shift from ‘Or’ to ‘And’ between Freedom and Accountability?

In Learning………

Presentation1