Category: Disruption

What lives between Intention and Impact


In today’s fast changing world, we are almost always confronted by situations about which we lack past experience to engage or resolve. We try to force fit some past learning and end up either failing to get an outcome, or if lucky, achieving part success.

In a past assignment, I was managing a Travel & Destination services management company. One of our major customer accounts was the national petroleum development organisation and because of the large business quantum, we had an implant operation with a dedicated team. Our service and response levels were appreciated by the client.

In line with the commercial norms, as our contract period was coming to an end, the company released a tender for a subsequent period. Believing the client was happy with us, we submitted our competitive offer in line with what we had done during our last successful bid. When the tender was finalised, we were shocked to know that we had lost. When we asked the client company’s commercial team, we were informed that we had not complied with the technical terms of the bid. Going back to the drawing board, so to say, our analysis of the tender document revealed that there had been a small section requiring development and implementation of a Travel management Services (TMS in short) software as part of the client’s intranet, which we had not responded to.

Soon, we had the opportunity to bid against a tender released by the National Gas Company. We noticed that in this tender document too, there was a requirement of implementing a TMS software. This time we were careful enough to comply with the requirement by indicating our willingness to develop. But we again lost the tender! The winner was a competitor who already possessed a fully developed TMS module and had provided a live demonstration of the same to the client.

We had been disrupted. By a new technology, a new competitor, which together had disrupted our traditional business model. The world had shifted, the business need in the environment had changed and the earlier alignment of the latter with the competence set of our company had been lost.

A situation like the above can create a quandary for each one of us. Should we stretch our own competence and experience profile to paper over the gaps that exist because of the changed requirement? This usually is the easy and the quickest option, and thus gets chosen by most leaders and Managers. But the more sustainable and resilient pathway, a much tougher and thus rarely taken option, is to continually equip oneself with the needed competences so that the alignment between us and a world that is shifting, is not lost.

What I have frequently noticed is leadership folks, rather than confronting, resort to whining and complaining. Of how no one could have foreseen what happened, how they had planned and were equipped to handle what did not happen, and so on.

If we are not careful, we can end up in a downward spiral of negativity. I have seen leaders ending as black holes. With a huge gap between their original intention and final impact. This is largely because of a human psychology quirk. The more we talk of something we failed to do, the more important it becomes. As Noble Prize winner Daniel Kahneman said, ‘Nothing in life is as important as you think it is, while you are thinking about it’.

Ways to avoid the Black Hole:

  • Ask, “What can we do to resolve?” Wait for a positive response. We are conditioned to put effort once we commit.
  • Envision a future that was not going to happen anyway. Ask, “If things were going flawlessly, what would that look like?”

In Learning……..                                                                  Shakti Ghosal

Where does Leadership reside in today’s disruptive world?


We were engaged in a MENA region Business expansion consultancy project for a client organisation (name withheld) in Dubai. Being time bound, our team was depending on the client for getting certain ground assessments and data to do a competitive audit and recommendation set.

Interestingly, the common refrain by the client personnel was that the competitive situation was shifting fast in terms of relative importance and data points. It was thus difficult to provide accurate ground assessments.

One day over coffee, I got to discuss about the Business implementation with Darius, the Business Development Manager responsible for the project.

“In your view, what is the kind of Leadership needed for successful implementation in our kind of fast changing environment?”  Darius asked.

“And where would you like to see Leadership being exercised in your kind of situation?” My response was a return question.

“Well, I suppose leadership needs to ‘lead’ us from where we currently are to where we are proposing to be”, replied Darius.

I could not agree more. Leadership indeed needs to reside in the gap between one’s current state and the state one aspires for.  But then how does Leadership set the organisation on the right pathway? In today’s increasingly disruptive and discontinuous world, the luxury of a fixated, ‘past experience driven’ journey with a visible future at the other end, is no longer available. If at all, present times require the ability and mindset to get off that beaten path and into the unknown forest area, so to say.

I said as much to Darius.

As if reading my thoughts, Darius asked, “So what might be the leadership mindset needed to eke out a new path through the  forest trees you spoke of?”

“That is a great question”, I acknowledged. “I can think of one. Which I would term as ‘your comfort with ignorance’. You need to be comfortable with the knowledge that you ‘do not know’. Only then will you able to unearth and visualize new possibilities. Without this there can be no growth in a disruptive world.”

Somewhat later, when I sat thinking about our conversation, two other aspects came to mind.

First, a mindset to accept failures. We need to accept failure as an intrinsic part of who we are.  In an uncertain world with no past experience to guide us through the discontinuity of the ‘forest trees’, it is only mistakes and failures which become the building blocks of eventual success.

Secondly, a more controversial but nonetheless critical ability to wear a ‘mask of yet to be internalised behaviours’. We need to fake the needed leadership behaviours, if necessary, before they become an intrinsic part of us.

I would like to term the above as the CAM mindset shift, to use an acronym.

  1. Comfort with ignorance
  2. Acceptance of failure
  3. Mask yet-to-be internalised behaviours
  • So how might you grow your leadership in today’s disruptive worl
  • How might you foster such growth in your team

In Learning……. Shakti Ghosal

Are you AI-proof?


As companies scramble to predict the impact of Artificial Intelligence (AI)…….

As fresh recruitments slow down ………

Do you fear job loss?

If you have wondered what might make you and your work AI-proof, this program is for you!

Do this free module to get a sense of the transformative power of the program.

Click the link below, then free class and you are good to go!

https://www.learndesk.us/class/6399442649350144/winning-in-a-disruptive-world-module-1

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Are you winning in today’s disruptive world?


  • Do you remain dissatisfied and uncertain about how to face emerging situations and challenges in today’s fast-changing world?
  • Do you frequently get the sense that however hard you or your team are trying, there seems to be always someone ahead of you and winning?
  • As you resolve a problem or a challenge, do you get confronted by fresh ones?
  • Are you frequently unable to prioritize which problem to tackle first?
  • However much you strive, are you unable to see the big picture and align yourself and your team with that?

….. And on a more personal level:

  • Do you want to get that job or assignment that you have been trying?
  • Do you want to get that promotion and recognition you have been aspiring for?

If you have been plagued by one or more of the above questions, the Winning in a Disruptive World program might just be what you need to improve your winnability quotient in today’s world.

 The fact is that our present world is constantly getting disrupted. By new technologies, new competitors, or other factors that can disrupt traditional business models. The disruptive world with its VUCA (Volatile, Uncertain, Complex, Ambiguous) characteristics allows us to reside in a significantly narrow band in the present with a hazy and uncertain future in front and the inability to take recourse of our past experience.

Conceived and developed based on workshops and programs conducted for leading organisations and Business Schools, the course showcases the major types of disruptions that are shaping the world. You, as the participant, would gain an insight into what leads to us getting disrupted. You would review the process followed by a probability-based mindset and the need to shift to a possibility-based mindset to be able to better handle disruptions. You would practice and gain proficiency in the five action steps for the needed shift by conducting in-depth Inquiry through a structured process.

  • Creation of a context by using hard trends in three areas.
  • Creation of the three lists.
  • ‘Plug into the future’.
  • Relational assimilation through a triad of competencies.
  • Creation of a Resilience Plan.

Get a sense of what it is all about.

I look forward to seeing you in the program!

Shakti Ghosal

Winning in a Disruptive World


Sometime back, at a ‘Learning & Development’ elective course I was running at Indian Institute of Management Kashipur, one of the participants came to me for a discussion.

“ Sir, you have been emphasizing again and again about the need to have a lifelong Learning mindset. You have also been mentioning about the criticality of the L & D template to remain relevant during unpredictable and disruptive situations in terms of one’s problem solving ability and initiatives. Don’t you think these two aspects are contradictory to each other? “, he said.

This intrigued me. I asked, “How so? Could you clarify some more?”

The participant explained, “In my MBA program, we are learning concepts and tools which allow us to make sense of a business situation and solve problems. They have stood the test of time. But what you have been advocating is to seek completely new way of looking at things to solve problems in uncertain, fast changing environments. So whatever we are learning in our MBA Course would no longer work. To me, that is both scary and disheartening”.

“Well, It is YES and NO”, I replied. “ Your domain knowledge would always continue to play a role. It would be something like a searchlight which will show up a situation in a particular manner, highlighting certain aspects but hiding others.  However, the L & D funnel which you would master in our course should allow you to do a Learning Needs  analysis in terms of desired outcomes within a shifting environment and spot the needed L&D strategy. In other words, the superstructure that you would need to build on top of your domain expertise would be your new learning need tactics”.

***

We remain dis-satisfied and uncertain about how to face emerging situations and challenges. Be it on the professional front or may be in our personal life.

“Winning in a disruptive world” would mean succeeding in a business environment that is constantly changing and being disrupted. By new technologies, new competitors, or other factors that can disrupt traditional business models. So, what does one do to win?

The human mind loves continuity and certainty. These allow us to make sense of what we see as stuff we are familiar with. This is why we, our sense making brains, detest change and disruption. For the latter take us into uncertain and unfamiliar territory. We thus like to lull ourselves into believing we are living in a stable world, a world which we understand. We handle new and unfamiliar aspects by distorting and force fitting them into the mental model we hold of the world.

If you have seen the movie, Matrix. It is like living in a never changing, make believe world as the protagonist Neo was doing even though the real world was totally different with its own equations and challenges.

Neo’s Make Believe World…..

Neo’s real world….

So if we are to draw some lessons from the story of Neo in the matrix, ‘Winning in a disruptive world’ would require a mindset to embrace change and adapt quickly to new circumstances, as well as a focus on innovation, creativity, and agility.

I invite you to dwell on the following questions.

  • What are the questions we need to answer in the exploration ‘making sense’ stage of our Learning & Development cycle?
  • How do we align the outputs of the ‘making sense’ stage with our critical analysis of the emerging situation?
  • How do we carry out a decentering exercise between our domain expertise and the gaps thrown up by our critical analysis?

In Learning……..                                                                                           Shakti Ghosal

Of Germ Pods and Personal Learning Clouds……… two trends of a post COVID future


It is fascinating to see how technologies originate in response to unmet needs and then go on to transform and impact the world in unfathomable ways.

In this post, I look at two such technology initiatives and then explore how they might evolve and impact us.

The first technology initiative is Germ Pods.

It was early April 2020 and the Covid had just started making initial inroads into India with recorded infections hovering around a couple of thousand.  The Government launched an innovative contact tracing and self-assessment mobile App called Aarogya Setu. It became the fastest growing App in the world with more than fifty million downloads in less than two weeks. The App gathered data from positive infection reports on a real time basis and was designed to identify infection hot spots and alert the user about the number of Covid infected people in the vicinity. Government ministries and Indian Airports made it mandatory for all people to register into the App to ensure low risk. Aarogya Setu was subsequently merged with the COWIN portal which was designed to register and update vaccination status at the individual level.

Countries around the world launched similar contact, movement and vaccination status tracing Apps during the pandemic.

As I muse, the import and the transformative potential of the tracing and status app becomes clear. The future would be about a real need to protect and secure the health of oneself and one’s own community. Increasingly, testing for various transmissible diseases, real time tracing and proximity alerts would form the basis of AI based algorithmic analysis to create hierarchies of health risk statuses. In spite of repeated assurances that individual privacy norms would be protected, geographic and digital clusters of such hierarchies would begin to emerge and, in more ways than one, would trample on individual’s privacy and behaviour. These clusters or “Germ pods” would over time become much more than mere health pods. They would morph as digital identifiers of micro-groups displaying differing economic, demographic and social behaviours.  Can you imagine what such identifiers would do in the hands of marketing organisations, Government policy makers and politicians?

What thus started off as mere health protecting ‘Germ Pods’ might become somewhat sinister gatekeeping tools allowing individual entry based on constantly tweaked algorithms; they would actually become functionally invisible to folks who do not qualify. Groups would get shielded from public view as well as from one another, as they get into exclusive symbiotic relationships with marketing organisations and the Government. Overall transparency and accountability in a society relating to spreading of resources would take a hit, further exacerbating the ‘have’ and ‘have not’ divide.

My sense is that in the future, the above transformative technology might usher in a societal problem.

The second technology initiative is Personal Learning Clouds.

 For some years, I have been engaged in training the next tier Leadership for a large business group in India. While the need for Leadership development programs is acutely felt in today’s VUCA (Volatile, Uncertain, Complex, Ambiguous) environment, the organisation also senses that traditional class room case study-based programs are no longer working to prepare tomorrow’s leaders for the challenges they would face. The training manager thus finds it hard to justify costs relating to such training programs. Last but not the least, the program does not really get ‘owned’ by the participants’ boss and other team members leading to the program learning not getting the needed support for effective application at the workplace.

The pandemic has fast paced the shift of training programs onto Zoom and other digital platforms. My client organisation has started seeing this as a great alternative, cutting down as it does requirements of logistics and physical infrastructure. The participants are able to virtually join in from their work desks or homes with a much shorter lead time.

As I think of the emerging trend, I visualize the birth of ‘Personal Learning Cloud (PLC)’ in today’s rapidly changing and constrained environment. The PLC would be flexible, allowing  24X7 accessibility to learning modules aligned to the need and behaviour of an individual and his team. Over time the PLC would emerge as a networked learning infrastructure. It would not only allow overall lowering of training costs but would facilitate the organisational leadership to offer ‘just in time’ targeted learning experiences for personnel according to his / her role and immediate organisational needs. Finally, the PLC ‘s real time accessibility, relevance and interactive capability would allow the learner’s immediate superior to become an active stakeholder in the process and provide support and accountability.

I sense that over time the PLC would make learning personalized as well as democratized (in terms of access) and would allow organisations a better gauge to measure return on investment and ensure work place application. Something essential to keep the ‘just in time’ PLC based learning relevant in a fast-changing world.

My hope is that in the future, the above is where significant growth and development opportunity would lie.

In learning……….                                                                               Shakti Ghosal

Acknowledgement:

  1. ‘After the Pandemic: What happens next?’ – Document prepared by Ayca Guralp, Instititue of the Future, CA, US.
  2. ‘The future of Leadership Development’ – HBR March-April 2019

The economic inequality fallout of the pandemic


While doing a course on, ‘Welcome to our post-pandemic future’, the aspect of economic inequality trend jumped out at me. A trend that seems to have accelerated since the onset of the pandemic.

Statistics show that the eight wealthiest people in the world now have as much wealth as the bottom 3.5 billion people combined! Incredible as it seems, that is correct. The combined wealth of this league of extraordinary gentlemen out weighs that of three and a half billion people! It set me thinking. What is that differentiating proposition that creates such a disparity? Is it the intelligence quotient, is it the emotional quotient, a combination of the two or something else?

As I reviewed the behaviour patterns and articulations of these extraordinarily wealthy gentlemen. I could discern a pattern. A common underlying theme behind such incredible wealth creation seemed to be a knack of envisaging a future that seemed impossible, in fact laughable to most folks around. However, these individuals held the belief to hunker down and live into that future, having the doggedness to hang on till they could make it true.

 I discovered something else. As the world shifted in terms of technology and mindset, there came a moment when the window of opportunity aligned with the envisaged future and competence set of the individual. Because of the ability to hunker down and hang on, the individual could recognize that ‘clunk’ of the future as it arrived and take appropriate action. This seemed to be true for Bill Gates, Jeff Bezos and Mark Zuckerberg as well as the others on the list.

In the next three to five years, how could we expect to see the growing economic inequality pan out and its impact on the world? One might envisage depressed ‘across the board’ consumer demand and a drag on the global economy. Most of us can recognize the negative potential of a severe long-term drag.

In one of my earlier posts some years back (https://esgeemusings.com/2017/01/22/a-brave-new-world/), I had mused:

“…….Our Brave New World too seems to be a story of the blue and red pills allowing us a choice of the path we could take.

One road leads us to a virtual utopia. Inhabited by people fully able to realise their creative and innovative potentials. A world where people are uniquely free to follow their passions and creative urges. Where innovations are exploding every other day and unimaginable wealth is getting created. Where products and services are plentiful and available to all. Where being wealthy or not no longer matters. A world that has finally come to realise the socialistic dreams of Karl Marx and Lenin, but in a warped way.

The other way is to the land of dystopia. Of people lacking meaningful work and condemned to exist on the lower rungs of Maslow’s hierarchy. With not a hope in hell of achieving the higher rungs of potential. Of folks condemned to live on a Universal basic income provided by the Governments of the day. Of large sections of society feeling increasingly dispossessed and spiralling down into drugs, gambling, terrorism and similar madness……….”

 As I think of the growing inequality of today, I do spot some of the above-mentioned patterns of change. But I remain unsure of a pre-determined outcome. Would the economic disparity continue to grow? If so, what could each one of us do to support folks to more effectively handle the situation?

I sense that over the next few years, the world would need to go through a period of healing, not only emotional healing from the damage and trauma of the pandemic but a movement to restore overall consensus and a more equitable share for all towards livelihood. All of us would need to get involved and ensure that groups who have been disproportionately affected are at the table for coming up with plans and solutions, including young people, and that they have a chance to really have a say in what happens next to ensure a better and safer future in the coming years.

In Learning…………..                                                                                                      Shakti Ghosal

The Fault in our times


Do the following look familiar to you? Do they apply to you?

  • Are you living an E- Life, is your life made up of bits and bytes, black and white?
  • Are you perennially rushed, shortchanging your grasp of a situation as you celebrate breadth instead of depth?
  • As you face a situation, do you see yourself reactively ‘firing from the hip’ rather than standing aside and reflecting deeply?
  • In a fast-changing world, are you racing through your days without the clarity of who you really want to be and where you really want to go?
  • With relentless demands at work and home, are you becoming short tempered and easily distracted?
  • Are you so wired up that you are melting down?

Equipped with day planners, to-do lists, smartphones and laptops, we pride ourselves as efficient time managers as we hold the intention to multi-task and optimize our productivity on a 24 X 7 basis. What is that which stops us from bringing sufficient energy into all that we are doing, why is it that we fail in so many of our well-intentioned endeavours?

Have you wished you had more time and the wherewithal to do things better? But is it the paucity of time………. or is it something else?

There is a significantly different element, not time, which is the fundamental currency of performance and effectiveness.

http://www.empathinko.in

The story of the Blue and Red Pill


The Pandemic has been with us now for more than one and a half years. A virulent new strain, the Delta variant, is the new weapon unleashed by the wily COVID 19 virus to negate all that the vaccines have been doing. Conspiracy theories abound. We look on helplessly through a tunnel with no apparent light visible at the other end yet.

The West and its much vaunted ideal of human freedom is on the backfoot. As US retreats, Afghanistan has once again proved to be the graveyard of Empires- earlier the British, then the USSR and now Pax Americana. The swiftness of the Taliban takeover has been shocking as they begin the task of taking the country back into the medieval ages.

More than 600 people inside a C 17 aircraft fleeing Kabul on the Indian Independence Day 15th Aug. 2021

Almost two decades back, US President Bush had declared, “Engendering democracy across the Middle East ‘must be a focus of American policy’ for decades to come”. Today democracy is sputtering like a flame about to go out, with the failure of the much-vaunted Arab Spring and the Middle East in a far worse situation than previously.

We are into an irreversible global warming era, possibly the most serious climate crisis faced by Mankind. July 2021 was the hottest month ever recorded on the planet. An extreme heat wave in Canada at a searing high of 49.6 deg. C. was a one-thousand-year weather event. Floods ripped through geographically distant countries like Germany and China. Drought stalked others. It is now being widely claimed in scientific circles that the Arctic would soon be devoid of ice with the resultant rise of sea water levels and low-lying areas going under.

The above are glimpses of a frightening and dystopian future we are headed into.

Now here is the other story.

In the last month alone, one billion people have been vaccinated against COVID 19. By the end of this year more than half the people on the planet would have received the vaccine. Truly a stupendous achievement in terms of swiftness of response and effectiveness.

The COVID-19 crisis has led to a veritable explosion of scientific progress in the tinkering of genetic information flow and the formulation of proteins, the ultimate nano machines. Trials are currently being done for protein-based vaccines for diseases ranging from Cancer to HIV.

As we speak, electricity generation from the clean sources of solar, wind, hydro and nuclear has outstripped that from ‘dirty’ coal.  Closer home in India, the wind and solar generating capacity has exceeded the milestone of 100GW output. In more and more countries, low carbon economy valuations are rising rapidly. The reason is economic. The average cost of power generation from clean sources is now half that from fossil fuels.

As investors spot a rising opportunity, more money is getting committed to climate investment funds in a day than used to be raised in years a short time back. Three weeks ago, two global asset managers, TPG and Brookfield, closed a combined $12.4 billion in climate investment funds.

Reforestation and conservation funding is taking place in countries as disparate as Indonesia and Bolivia who are supporting equatorial rain forests to United states and Canada who are focusing on wetlands, grasslands and coastal areas and the regeneration of flora and fauna therein.

These are but a few stories of a Utopian future we seem to be headed into.

So which future, whether the Dystopian or the Utopian, would come true?

As Morpheus says to Neo in the Matrix:

 “……This is your last chance. After this, there is no turning back. You take the blue pill—the story ends, you…. believe whatever you want to believe. You take the red pill……. and I show you how deep the rabbit hole goes. Remember: all I’m offering is the truth. Nothing more….”

Is our future really like the story of the blue and red pills and the need for us to make a choice of the path?

Or could it be that there is no choice after all? The two futures, dystopian and utopian, would always exist together, like the two sides of a coin. It would all come down to our world view and the context lens we choose to use. If our context was one of dystopia, we would see signals of collapse in every situation we look at. Similarly, if we were to deploy our utopian context, we would notice the signals of renewal and hope all around.

Our story, the shared and evolving narrative that it is, would always contain both dystopia and utopia, both collapse and renewal. It would depend on us which context lens we choose to deploy, which future we would wish to live into.

“What we do makes a difference, and we have to decide what kind of a difference we want to make.” Jane Goodall, English Primatologist & Anthropologist

Acknowledgement: The above piece is inspired by ‘Collapse, Renewal and Rope of History’ written by Angus Hervey, Future Crunch Journal, Aug. 24th 2021

In Learning

Shakti Ghosal

Elokeshi


“Dipen crossed the road to move towards his home in the Bhukailash estate. The narrow winding lane had a few single storied houses on the right. As he moved past the third house, his head turned as if on its own volition to the small verandah on the ground floor. His heart skipped a beat. There she was, the young woman in her twenties. Today in the failing light of dusk she stood, her head bent slightly to one side as she appeared to be combing her long lustrous black hair. Their eyes locked for a moment and then Dipen looked away quickly as he hastened his faltering steps. This had been happening almost every day over the last few months.”

The above is an excerpt from the story Pandemic, part of ‘The Chronicler of the Hooghly and other stories.

Adjudged ‘Book of the Month’ for March 2021 by Booknerds, Professor Gracy Samjetsabam column author in Sunday Guardian Live and copy editor, in her review in Borderless Journal (May 14, 2021), writes:

“….. Ghosal sprinkles confetti of his coaching in life skills into the storytelling to create a set of modern-day tales that are easily relatable and palatable. The style and the settings are like fresh air that enlightens as it entertains. The stories are vibrant and close to current realities, making them a worthy read.”

The full review is available here. https://borderlessjournal.com/…/the-chronicler-of-the…/

On 30th July 2021, the book has received the Nazm-e- Sahitya award 2021 from Nazmehayat, a platform of worthy writers. www.nazmehayat.com

www.shaktighosal.com

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