That never-ending cycle of our problems and solutions…….


“We cannot solve our problems with the same level of thinking that created them”
                                                                                                         – Albert Einstein

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As I look at what all is making the news in the world today, I am struck by an interesting trend.

  • No sooner did nations heave a sigh of relief that the war against Global terrorism viz.Al Qaeeda in Afghanisatan had been won, one is witness to the rise of other terror groups like the Islamic State (IS) and Boko Haram in Iraq and Nigeria.
  • Initially hailed as a path breaking positive development in terms of spread of people’s power and democracy in the Middle East, the Arab Spring now faces criticism for the collapse of Governance and societal structures in a large swathe of countries like Egypt, Iraq, Libya, Syria,Yemen and so on.
  • As the US and Iran engage in serious talks around international controls on the latter’s nuclear plants and technology, Israel claims this is leading to a heightened risk of war in the region.
  • As oil prices collapse and the oil consuming nations of the world rejoice, the funding of green technologies and their implementation for climate change initiatives takes a back seat.

What is it that, in spite of the best intentions and efforts of nations and leaders, the world seems to perennially lurch from one negative occurrence to another? Occurrences that seem to encompass every aspect of our existence- Terrorism, Threat of War, Governance, Climate change and what have you.

Strangely, I am witness to a similar trend as I shift gears and go down to my organisational and personal level.

  • I implement an incremental volume based pricing strategy to gain a new business account. However information about this gets known to an existing customer  who then threatens to shift business away if the same low pricing is not offered. The result: lower profitability even with higher sales.
  • I recommend deviation from the company’s HR policy to help a staff faced with the settlement of high medical bills. Though I succeed with my recommendation, this opens up a Pandora’s Box of complaints about discrimination and how other similar cases got rejected in the past.
  • Based on my directive, the sales team resort to focussed selling of identified products to maximize revenues. While this gets achieved, the sales of other products suffer leading to some Principals and suppliers getting upset.

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Do you notice how, inspite of the best intentions and competence, solution to an existing problem somehow becomes the harbinger of a new problem? It is as if we are in the midst of situations akin to that of a worn pipe prone to leaks. As a leak is patched at one place and pressure is put back, the pipe cracks at another place and the leakage starts again.

So, what is it really that leads to well thought out problem solving strategies heralding a fresh bout of new problems?

Steve Zaffron and Dave Logan, in their bestseller ‘The Three Laws of Performance’ (TLOP), have not only provided an answer but also a sustainable way forward approach.

As part of our survival instinct, we are conditioned to take aspects of our life experiences, of what worked and what did not, fears of what might go wrong and so on…and store them in a place so that we could refer to them, when needed, in the future. As we go through life, we keep on storing more and more such stuff in that place of ours. What do you think happens? Without us even realizing, our actions and performance get restricted to what is allowed by all that stuff we have stored from the past. We end up being on ‘safe rails’ and doing more of what we have always done. In effect we become blindsided to everything else which somehow was not in our past. Authors Steve and Dave refer to this human tendency as they argue that our thoughts, strategies and actions arise from the future as “given by our past”. They call that place where we store our past our default future.

Steve and Dave go on to explain why solutions implemented lead to new problems. They show us the trap we are liable to get into as soon as we envisage a solution. We remain blinded to the fact that the only solutions to a problem that occur for us in fact arise out  of our default future where all our past is stored. This only allows us to do what we did in the past which in fact created the problem in the first place. We thus get sucked into the never ending cycle of problems, solutions based on the past…. leading to more problems

The TLOP holds the promise of getting us out of the above problem- solution trap. So how could we do that?

First, we uncover the default futures- all that past stuff that we hold onto, consciously and sub-consciously, that exist for us as well as other stakeholders and how that clutters our thoughts in the present. In effect we start understanding how this past driven default future actually impacts how situations occur- for us and others, and how that correlates to actions and performance. So as a situation occurs negatively for us, the actions and performance correspondingly suffer.

The TLOP further state that the way to dramatically upscale our actions and performance is to alter how situations occur for us. This can be achieved through use of certain kind of language. As we gain mastery over use of this kind of language, we are able to do two things. First, we are able to close past issues and upsets, remove these out of the default future where we had carried them into and put them back where they belong, the past. Second we begin opening up space for a new Created future, a blank canvas in which we can envision something radically new, something no longer constrained and dictated by our past.

A future that addresses the concerns of all.

A future in which everyone joyfully comes to live into.

A future that now no longer needs to follow the never-ending cycle of problems and solutions.

In learning………….                                                                  Shakti Ghosal

Acknowledgement: The Three Laws of Performance: Rewriting the future of your organisation and your life by Steve Zaffron & Dave Logan, 2011

How can I use my Context?


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In my last post ‘My Context uses me’, I had dwelled on how my Context, that omnipresent meaning making machine in all my situations, uses me. How my context wields the power to put me on rails and makes me react in predictable failing ways. I was left wondering whether I could do something about shifting away from such almost certain failures.

The “Being a Leader” course, attended by me recently, revealed a pathway.

As we saw in the last post, our context does function as a cognitive lens, a filter so to speak, through which we view the world, others and interestingly, even our own selves. As we look at a situation, our context highlights some aspects, dims a few and even blanks out yet other aspects. So what makes up our context? It’s our Worldview and frame of reference for the situation at hand. It is our beliefs, biases, prejudices and assumptions which play a part in the context’s meaning making and filtering process.

Cognitive-Distortions-Skew-Your-Perceptions

Now let’s consider what constitutes our beliefs, biases, prejudices and assumptions. In a nutshell, it is our past experiences. Our brains are adept at using this past to create a default context which comes automatically with the situation at hand. This default context, coloured as it is by our past concerns and fears, restricts us and our actions. As the context is decisive, one can see the wisdom of the old French proverb, “The more things change, the more they stay the same”.

The “Being a Leader” course went on to show that a critical part of our effectiveness in leadership and life arises from our ability to replace the default context by a created context for the same situation. This created context, unencumbered by anything from the past, allows us to see possibilities which were not being allowed so long by our past.

So how does the above work? To understand that let us revisit the situation which we had talked about in the earlier post, ‘My Context uses me’.

“Whenever I notice someone, be it a family member, relative, office colleague etc. not doing it ‘my way’ or voicing disagreement about my way or style of functioning, I feel that the person is actually trying to prove me wrong , undermine me, not giving me the respect which I deserve etc.”

.My default context was, ‘Disagreeing with me implies proving me wrong, undermining me, disrespecting me etc’. This context led to situations occurring for me negatively and made me react in negative, hurtful ways.

As I review the above situation, I realise that I do hold the power to create a new context for myself. A context which says, ‘Getting the job done is what counts and it really doesn’t matter if the way adopted by others is different to mine so long as the job is done’.

As I think of this created context, I can see that it allows me to hold the big picture of getting the job done and get people to align their focus and actions to that. I also begin to see that with this context, I am no longer getting undermined, proved wrong and getting disrespected.
I now see that I hold the power to use my context to my advantage.
***
On a lighter note, I append below an extract from the ‘The Phantom Tollbooth’ by Norton Juster, which highlights how one could mis-use the context to the other person’s disadvantage!

“I don’t think you understand,” said Milo timidly as the watchdog growled a warning. “We’re looking for a place to spend the night.”
“It’s not yours to spend,” the bird shrieked again, and followed it with the same horrible laugh.
“That doesn’t make any sense, you see—” he started to explain.
“Dollars or cents, it’s still not yours to spend,” the bird replied haughtily.
“But I didn’t mean—” insisted Milo.
“Of course you’re mean,” interrupted the bird, closing the eye that had been open and opening the one that had been closed. “Anyone who’d spend a night that doesn’t belong to him is very mean.”
“Well, I thought that by—” he tried again desperately.
“That’s a different story,” interjected the bird a bit more amiably. “If you want to buy, I’m sure I can arrange to sell, but with what you’re doing you’ll probably end up in a cell anyway.”
“That doesn’t seem right,” said Milo helplessly, for, with the bird taking everything the wrong way, he hardly knew what he was saying.
“Agreed,” said the bird, with a sharp click of his beak, “but neither is it left, although if I were you I would have left a long time ago.”

In learning…….. Shakti Ghosal

Acknowledgements:
1) “Being A Leader And The Effective Exercise Of Leadership: An Ontological / Phenomenological Model” by Werner Erhard, Independent & Michael Jensen, Jesse Isidor Straus Professor of Business Administration Emeritus, Harvard Business School.

My Context uses me.


“For me context is the key- from that comes the understanding of everything.”
– Kenneth Noland, American contemporary artist.

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Interestingly, my first acquaintance with ‘Context’ was from an experience with something which is opposite, that is ‘Out of Context’. I was in junior school when one of the girls in my class came running to the teacher and exclaimed loudly, “Miss! Miss! Dilip is saying he will kill someone!” When Dilip was called in for his explanation, it transpired that during lunch, he had remarked, “It is so hot. I feel like killing that person and sitting in his place in the air-conditioned school office.” Here was a case of a young mind taking some words out of context. The listener, listening to the specific set of words without the benefit of the context in which they were spoken, however derived a different meaning altogether.

As I go through life, the power of context continues to be revealed to me. I am witness to myriad claims and counterclaims in the realms of politics, media and entertainment in which politicians and celebrities, when confronted with some of their past utterances, resort to saying, “I never said that, I was quoted out of context”. Stating this, the individual is quick to articulate a context which completely shifts the meaning of what he /she had said.

The dictionary meaning of Context is ‘the circumstances that form the setting for an event, statement and idea, and in terms of which it can be fully understood and assessed’.Said another way, Context is something which interweaves into a situation to provide meaning. While we may not be conscious when we look at a situation, there is always a context that we hold that generates for us the sense that we make of what we see. A situation in a vacuum is apt to lose much of what it might mean or imply for us.

How a context can shape the way of being and actions of people is wonderfully portrayed in “The Life of Brian”, the 1979 British Comedy film. Tired of masquerading as a phony messiah, Brian tries to run away from the crowds following him and loses one of his shoes in the process. To the crowd however, the context is one of ‘every word and action of Brian is a point of doctrine’. The accidentally lost shoe of ‘Messiah’ Brian is held up as such. This is humour and satire at its best!

***

As I start distinguishing the contexts in my own life, I see a particular situation playing out repeatedly.

Whenever I notice someone, be it a family member, relative, office colleague etc. not doing it ‘my way’ or voicing disagreement about my way or style of functioning, I feel that the person is actually trying to prove me wrong , undermine me, not giving me the respect which I deserve etc.

I thus see all such situations from a context of ‘Disagreeing with me implies proving me wrong, undermining me, disrespecting me etc’.

As I hold this context, the situations occur for me negatively. This negative occurring impacts my mental state, emotions and thoughts as also the actions I contemplate. So how do I react? I tend to lose sight of the big picture. I justify myself by knit picking on the right or wrong ways of doing things from my perspective. I get down to micromanaging and in my anxiety to enforce, end up in confrontation, acrimony, blame game and what have you. So even though I started trying to get something done, I have really ended up fanning dissent, demotivation and unworkability.

I can see now how my context has been using me. How, time and again, it puts me on rails and makes me react in a predictable, disempowering manner. How my reaction gets based on how the situation, shaped and coloured by my context, shows up for me.

So if my context uses me thus, can I shift away from it to avoid my disempowerment and failure to get the job done?

I am left wondering about what kind of practices I need to adopt to shift away from disempowering contexts to empowering ones for myself……to be continued…….

In learning……… Shakti Ghosal

Leadership and Choice


“Leaders live by choice, not by accident.” Mark Gorman, author.

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Choice. A simple, easygoing word which leads most of us to trivialize its importance. But nonetheless it holds enormous power in the exercise of Leadership as well as life in general.
***
In a recent Leadership course, I gained a powerful perspective from the following classroom experiment relating to ‘Choice’. The experiment required of us the following.

1. Identify what there is for you to do in your life that you feel obligated to do, or that you are doing based on a set of reasons for doing them, and write it down.
2. As an experiment, choose to do the thing it would be legitimate to say you are obligated to do (or have no “choice” about doing), and now write them down as what you are choosing to do. (“I choose to …”.)
3. Now check and see whether your experience of the item occurs for you (shows up for you) differently.

One aspect in my life that occurs to me as an obligation is, ‘Hang onto my current job, work profile and industry’.

I then experimented with rewriting the above aspect as a free choice of mine, which then became, ‘I choose to be in my current job, work profile and industry in an empowering, relevant and effective manner.’

I was taken aback by the remarkable shift in the way the situation occurred for me by the mere change in the language as above.

I could see that when I exercise ‘Choice’, it is intrinsically me, my inner convictions and I start ‘owning’ that choice; it occurs less burdensome. I start feeling heightened energy, passion and confidence. I can sense more possibilities and way forward opportunities apart from an intrinsic commitment to do the best I can.

Contrast this with when I used the language of obligation and the burden that brings in, constraining possibilities and pathways. I then see myself in a space of forcible acceptance, fearful of consequences. I go through the motions, rely on instructions to proceed, avoid risks etc. I see a drag and loss of energy.

I started seeing the power residing within the ‘language of Choice’.
***

I recall a couple of situations in which the way I perceived making a choice impacted both myself and others in a positive or negative way.

One time when I had to treat my family out to dinner, my wife and daughters left the choice of selecting the restaurant to me. Post dinner, my wife remarked that she had not enjoyed the Italian cuisine all that much and how she wished, I had chosen an Indian restaurant. I remember reacting back angrily as to what had stopped her from giving this preference earlier on. I then tried to justify my selection based on good word of mouth feedback of friends. Basically I ended up not taking responsibility of my own choice and putting the blame on my friends instead. To evade criticism of my choice, I had painted myself into a ‘victim’ corner.

Another time, my family left the choice of selecting which movie we should go to. After the movie, my wife and daughter were unanimous in rating the movie as terrible. On this occasion however, I stood firm as I declared, “Because of its philosophical insights, I wanted all of us to watch and learn from this movie.” Without really realizing it at that point in time, I showed up as having made a choice of my own free will and held the courage to take responsibility for it. As I articulated my choice in this manner, I felt empowered.

Do we realise that at its very essence, Leadership is a choice? Just as is living life. Everything about Leadership, as with life, begins with a choice. A choice which we make.
***

In literature, Leadership and decision making appear to be near synonymous. We tend to overlook the fact that any decision really comprises of a chain of small but significant choices. Even when we bring in our biases, perceptions and assumptions and rationalize and justify based on these, that is our choice too. Our choice, and the corresponding decision flowing out of that, further gets coloured and shaped (or shall I use the word forced?) by our positional, inter-personal or cultural compulsions. We remain largely unaware of this aspect, falsely believing that how the situation occurs for us is how it really is and that our reaction is correct and logical. We fail to see that we in fact have got onto rails and are unable to exercise any freedom relating to other possibilities available to us to deal with what is at hand. A far cry from effective leadership which is all about opening up choices and possibilities, not limiting them.
***

Richard J. Leider, the author of the international bestseller, ‘ The Power of Purpose’ writes that in twenty years of his interviewing elderly leaders aged over 65, he discovered something profound relating to ‘Choices’. To his question, “If you could live your life over again, what would you choose to do differently?”, he heard the articulation of three themes getting repeated over and over again.

“I would choose to be more reflective, take time to think because life passes so quickly and I was too busy doing to think adequately.”

• “I would choose to be more courageous, take more risks; I played it too close to the vest”.

• “I would choose to be clear, far earlier, on what my purpose was in life”.

In learning….. Shakti Ghosal

Acknowledgements:

1) “Being A Leader And The Effective Exercise Of Leadership: An Ontological / Phenomenological Model” by Werner Erhard, Independent & Michael Jensen, Jesse Isidor Straus Professor of Business Administration Emeritus, Harvard Business School.
2) “The Power of Purpose” by Richard J. Leider, May, 2010.

My Already- Always listening


“Effective listeners remember that “words have no meaning – people have meaning.” The assignment of meaning to a term is an internal process; meaning comes from inside us. And although our experiences, knowledge and attitudes differ, we often misinterpret each other’s messages while under the illusion that a common understanding has been achieved.”
— Dr. Larry L. Barker, Author & Executive Coach

Already Always listening

I think of a few people engagements I have had in the recent past.

An office colleague comes in to discuss a problem that is likely to arise because of depressed business and enquiry levels from the Middle East markets. Our dependence on these markets has been high historically and remains crucial to meet our budgets. This upsets me. Time and again I had suggested that the division plans Sales trips to the region well in advance to renew our contacts with existing clients and meet new prospects. I sense this has not been done. A voice inside screams, “This guy is casual and lazy to plan in advance. He did not take my suggestions seriously and now when things have gone out of hand, he is running back to me with excuses. Why should I listen to him now?”

The other day, I hear that a market competitor has rolled out a series of innovative business initiatives in order to gain market stature and share. The CEO, known to me well, is a high school drop-out and has clawed up his way in the industry over the years. The inner voice returns, “There seems to be something wrong here. How on earth could this guy come up with such better initiatives than me when he has been so below me in scholastics? This is an affront and this guy, with such initiatives, is trying to undermine me.”

I am at this workshop and I meet an ex junior colleague who left our company some years back. I get to know that in the interim, he did his Masters and is now an Assistant Professor at a Business school. During his presentation, he waxes eloquent on Leadership and the need to envision a future that excites. While I cannot find fault with what he says, my earlier perception about him as a mere desk worker seems to stop me from embracing the concepts he speaks of. That voice inside whispers, “How could this guy, so much younger and less experienced than me, know more and teach me leadership concepts? Accepting and acknowledging what he says would put me down. I can’t do that! I need to think of how I could disagree with him.”

Do you see how that voice inside me is my Already- Always listening?

Do you see how my Already- Always listening has led me to have preconceived interpretations of what is being said even before it is said?

Do you see how such interpretations create judgments and opinions in me even before the other guy has opened his mouth?

Do you see how these judgments and opinions constrain and limit my listening, my thoughts, my actions and even the possibilities I am willing to consider?

It is as if I get onto rails which then allow me to think and act in only set ways. So when my colleague approached me to discuss what could be various options available to improve business from middle East markets, my reaction was to blame him for not having considered my earlier suggestions. In the second case, rather than critically reviewing the business initiatives of the competitor to learn and initiate effective response, my reaction was one of non-acceptance and making the competitor CEO ‘vanish’. And in the final case, rather than gaining insight from my ex-colleague’s presentation, I had closed my mind to much else except look for logic to make him wrong in my own perception.

Dear Reader, can you identify similar experiences in your life? If so, do you see how our Already-Always listening constrains and restricts us from achieving that big picture empowered way of being that we envision?

What is it that sustains such Already-Always listening and the related interpretations within us? This happens because almost all of us are not even aware of the distortion that exists between what is said to us and what we end up listening. Since we are not aware, we also cannot comprehend how our interpretations may be distorting our perceptions. So we end up assigning disparate causes to our relationship breakdowns and suboptimal performance but never the core issue of how our way of being and acting have being negatively impacted from the distortion that landed for us in our brains based on the Already-always listening and interpreting we did. We then try and ‘fix’ this false cause, which is really an effect, leading us to go through life trying to put out one fire after another.

Does this look or sound familiar?

So what could we do to distinguish and become aware of our Already-Always listening so that it loses its ability to run us and our lives?

In learning…………. Shakti Ghosal

Acknowledgement: “Being A Leader And The Effective Exercise Of Leadership:
An Ontological / Phenomenological Model” by Werner Erhard
, Independent & Michael Jensen, Jesse Isidor Straus Professor of Business Administration Emeritus, Harvard Business School.

My Life Sentence


“Everyone thinks of changing the world, but no one thinks of changing himself’.

Leo Tolstoy, Russian mystic & novelist. 1828-1910

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At the age of ten, I had the first realization of what a gang was and what it could do to me. I do not recall how it started but one thing led to another and soon all my neighbourhood friends and playmates had ganged up against me. One evening, I had climbed up on the roof of our house with our servant as he was fixing the radio antenna. I saw my ex friends and playmates holding hands, dancing and skipping together and then with a shock, I heard their voices mocking, mimicking and making fun of me. In that moment I heard an inner voice saying, ‘There is something wrong here. There is something wrong with me.’

I remember telling myself, ‘I don’t belong’. I became a loner, did things on my own and showed up with a ‘I do not really care to belong’ persona to my erstwhile friends and the world. Even after a few weeks when all became well again and I was back with my friends, my self imposed life sentence ‘I don’t belong’ continued to reside inside me.

I time travel a few years ahead to when I am in my mid teens. I see myself having a great time with a bunch of friends at school. Sharing books and comics, watching movies and developing views of the world together. Being cool was all about hanging out together; classes and the need to master what was being taught took a back seat. I justified to myself, ‘I am smart and I can always make up my studies before the exams’. So it came as a shock when my final examination grades plummeted. That inner voice returned, ‘There is something wrong here. There is something wrong with me.’

I recall my father telling me, “You have become a mediocre. Mediocre people do not succeed in life”. In that moment of humiliation and self-doubt, I said to myself, ‘Life success depends on scholastic success.’ As this got ingrained in me as a life sentence, I got back to being a loner and focusing on scholastics. Over the years, as I went on to achieve one scholastic peak after another, to the outside world I was smart and successful. But somewhere inside, those vestiges of childhood humiliation and self doubt remained and my view of the world and behaviour towards other people continued to be guided by ‘Life success depends on scholastic success.’

Today as I think of myself, I sense how the life sentences I had imposed on myself during moments of shock and bewilderment those many years back, have so become part of who I am. It is as if there are several ‘me’s enacting different roles here. There is the judge ‘me’ along with the jury ‘me’ who have sentenced the accused ‘me’ to live out my life in a cell. A cell whose walls, ceilings and floor are composed of my own life sentences. Like inmates of an actual prison, I have devised my own winning and self-serving formulas to cope with the constraints of my prison life. Ironically though and unlike the actual prison inmates who try to get out into the free world, I don’t see the need to do so as my life sentence created prison bars have so become part of my persona and who I am.

And so I continue to go through Life carrying my life sentences. In many situations, I cope and come out the winner In others I feel like a ‘thrown dice’, caught up in unfolding events, clinging onto the ways from my past but yet failing to call the shots. I am left wondering who or what is leading my life.

Can I presume you, dear reader, also feel the same?

So how could we build our lives around our ‘real’ self, free of our life sentences and the persona we have created to cope? In their path breaking book, ‘The Three Laws of Performance’, authors Steve Zaffron and Dave Logan deep dive into this aspect. They point to a way of overturning our life sentences to free ourselves of these.

We need to start by showing compassion to that little guy within each of us who has been carrying the burden of the life sentences all these years. That guy who did his best to cope with life and produce results by trying to make up for what we have perceived as wrong with us. By hiding from others, even from our own selves. By conditioning ourselves to be different from who we think we are.

The authors then recommend that we create a crisis of authenticity within ourselves. A crisis of the real ‘we’ against the persona created by our life sentence. To create such a crisis ‘we need to locate where our foot has got nailed to the floor’. We do this by engaging ourselves with the following queries:

•Where in your life is something not working or not working as well as you want?
•In what areas of your life do you feel a loss of power, freedom, fulfillment or self expression?
•In those areas of life you just identified, how are you being inauthentic- what are you pretending, avoiding, not taking responsibility for?
•What can you see has been the impact, the limitations, of your having been inauthentic in those areas?

Dear Reader, are you ready to overturn your life sentence?

***

Two Wolves – A Cherokee Parable

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An old Cherokee chief was teaching his grandson about life…

“A fight is going on inside me,” he said to the boy. “It is a terrible fight and it is between two wolves.

“One is evil – he is anger, envy, sorrow, regret, greed, arrogance, self-pity, guilt, resentment, inferiority, lies, false pride, superiority, self-doubt, and ego.

“The other is good – he is joy, peace, love, hope, serenity, humility, kindness,
benevolence, empathy, generosity, truth, compassion, and faith.

“This same fight is going on inside you – and inside every other person, too.”

The grandson thought about it for a minute and then asked his grandfather,
“Which wolf will win?”

The old chief simply replied, “The one you feed…”

***

In Learning…….. Shakti Ghosal

Acknowledgement: The Three Laws of Performance: Rewriting the future of your organisation and your life by Steve Zaffron & Dave Logan, 2011. Chapter 6, Pages 143-168.

I = My Word


You may choose your words like a connoisseur, And polish it up with art, But the word that sways, and stirs, and stays, Is the word that comes from the heart.

Ella Wheeler Wilcox, American author and poetess, 19th century

I recall the 1970s supernatural classic, ‘The Exorcist’ in which the possessed Regan, when asked “Who are you?” replies in a demonic voice, “Nowonmai”. Initially thought to be something in a foreign dialect, the reply is later deciphered to be, ‘I am no one’, when read backwards.

Regan in The Exorcist
Regan in The Exorcist

What is it that makes us ask the question, “Who are you?” It seems to support us to create a fix about the other person. About his characteristics, about his viewpoint, about his intentions. We try to determine the authentic self in the person which then allows us to engage with him powerfully.

At the other end, the enquiry ‘Who am I’ allows us to present a perspective of ourselves which we feel offers the best chance for engagement and success. Said another way, we show up, not as our authentic self, but in the best manner possible to get the job done. Clearly, over time, our ‘Who am I’ face does become a talent for deception.

It is in the attempted matching between the “Who are you” gained perspective and “Who am I” put on mask that the effectiveness of engagement and relationship between two individuals lies.
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Who am I? I remember those times as a child when having nothing better to do, I would stare into the mirror and wonder, “How is that me?” Am I me because of the name which my parents christened me with? Or because of how I look? Or because of how I think, speak, act? Or because of how I behave with others? After all these decades today, when I think back to those questions, I yet remain uncertain of the answers.

Who am I? Why do I experience this sense of self? Is it a natural function of my mind? Or is it some spiritual awareness that keeps tugging at me? The fact remains that with every passing day, I keep changing. Every day I change into the person I become in the moment. As I sift through photographs and memories, I am confronted with the realisation that I am a person who is significantly different from the person I had been at an earlier time. Both physically and mentally, I see myself changing, adding, subtracting, becoming …..Me.

But if I am always changing, adding, subtracting, becoming, where does the assurance of ‘Who am I’ lie? For is this assurance not critical to my engagement and effectiveness in the world? As I muse on this, my thoughts shift to a webinar series titled ‘Integrity: Without it nothing works’ which I participated in recently. In it, author Mike Jensen concludes that the foundation for being a high performance individual is to declare “Who I am is my word”. He goes on to say that within his own organisation, a perspective shift to ‘I am my word’ amongst employees led to a 300% improvement in performance with no additional inputs.

As per Mike, since I am my word, I become whole and complete only when my word is whole and complete. And how does my word become whole and complete? This happens when I honour my word. I can do this in two ways. First by doing what I said and in case I am unable to do so, I inform about this to all the people counting on me and be willing to clean up any mess that might get created.
Broken_Promises_by_HerrFous

Why does honouring my word become important? Because it makes my word, and thereby me the person, whole and complete. This is what goes a long way to improve the potential of my performance. To understand this some more, let us look at the example of a car. For optimum performance, it needs to have been designed right, all its components need to be in place and functioning and you, the owner, drive it correctly. Should any of these aspects be missing or not right, the car would malfunction, become unreliable and essentially would lack integrity. So it is true with me (or you). When my word and therefore I, am whole and complete and therefore in Integrity, I radiate an empowered and trustworthy persona and my actions get perceived as reliable and consistent. This then becomes the core of ‘Who I am’ which does not change even when I change physically and mentally. The power of “I AM equal to MY WORD” lies in this. As my word gets perceived as that changeless anchor I am to which everyone around me can tie their knots of trust and faith to.
integrity
As I muse of all the difficult-to-handle aspects ranging from self deception about not honouring my word ‘ Do I really need to if no one is looking’ to fear of acknowledging that I would not be able to keep my word ‘How on earth would I clean all the mess that would ensue’, I realise the best place to start is to give my word to myself that I would be my word.

In Learning…….. Shakti Ghosal

Acknowledgement :‘Integrity: Without it nothing works’. Harvard Negotiation, Organisation and Market Research Paper No. 10-042 by Michael C. Jensen,Jessie Isidor Straus Professor Emeritus, Harvard Business School, April 3, 2014.