The ‘Being Human’ Organisation of the twenty-first century


‘It is amazing how much you can accomplish when it doesn’t matter who gets the credit.’ Unknown

The other day, a news item on Johnson & Johnson caught my attention. About the company accepting charges of bribery to promote its antipsychotic drug Risperdal to children and people with developmental disabilities and agreeing to pay USD 2.2 billion in criminal and civil fines. My thoughts go out to another disparate case closer home where a reputed business group stands charged of selling fake machinery parts as genuine, endangering people’s lives while making huge profits.

What is it that makes an organisation declare values to which it does not adhere to? What is it that makes multinational corporations like Johnson & Johnson spend millions to create a brand equity of “love and care” while bribing to ‘push’ a controversial drug onto people who need love and care the most?

I muse about my own self. As I think of who I am and what I do at work, I notice significant dichotomies. As an individual working in the corporate world for three decades, I see that I have conditioned myself to believe that the value systems which apply to me at the individual level no longer remain valid as soon as I wear my organisational hat. Be it in aspects of transparency, business ethics, environmental concerns and several other areas. Somehow, I have developed the underlying belief that these fall lower in priority than the core business objectives of top line and bottom line growth. I must confess that I have rarely questioned why it should be so.

What is it that has conditioned me so? I think of how organizations evolved in the last century. Of how they have remained focused on achieving growth and profit objectives alone. Of how Organisations have ‘learned’ ways to pass on the costs of their activities for others to pay. Of how this behaviour resulted in the 2008 global financial crisis when companies created bad debt and exported that all over the world.

As I wear the organisational hat, I can see the intrinsic conflicts that I face.

• Do I achieve success by maximising Shareholder wealth or do I take the path of social responsibility?
• Do I increase profits or do I take responsibility for an environment crying out for help?
• Do I indulge in rampant business expansion or do I ensure avoidance of exploitation?

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In the 2003 award wining documentary film, ‘ The Corporation’, University of British Columbia professor and author Joel Bakan asks, ‘If a corporation is a person, what type of a person is it?’ The documentary goes on to show that most organisations comprise of network of conversations that are inconsistent, dissonant and cluttered. The conversations exhibit the qualities and attributes that, if the organisation were to be a person, it would be termed a psychopath. The induced organisational behaviour from such a conversational clutter ranges from “callous disregard for people’s feelings, incapability to maintain human relationships, deceiving for profit, inability to feel guilt and complete disregard for the safety of others.”

Clearly the world seems to be reaching an inflexion point. Jay Deragon, in a recent blog post titled ‘Being Human’ says, “It seems odd to think that business leaders are just now recognizing that their business results have a direct correlation to the organizations ability to think, act, speak and feel in human terms. Yet instead of measuring the organization’s human abilities, leaders still focus on measuring, thinking and chasing outcomes in financial terms.”

Consciousness has arisen that for sustainability there needs to be an alignment and acceptance of the core human values at the organisational level too. To me that is a wonderful shift and a significant evolutionary development.

So with such consciousness what could be the way forward?

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Authors Steve Zaffron and Dave Logan in their path breaking book, ‘The Three Laws of Performance’ point to a direction as they suggest the need for organisations to transform themselves into being “Self-led”. This ‘Self’ arises from all people and stakeholders participating in the organisation’s network of conversations. So how do we do that? By first shifting away from the belief that “we need to involve only those who need to be involved”. As I look inwards, I realize that this belief arises from my apprehension of a ‘loss of control’. But as I choose to allow external stakeholders into my network of conversations, I am able to shift them into a space where they feel they can contribute. A shift away from ‘we don’t trust you’ and towards ‘let’s all of us get involved in the success vision of our business’.

Can we see the need for us to contextualize our ‘organisation hat’ wearing persona in the society within which we are embedded and exist? Methinks every one of us needs to become an active player in this great initiative. For in this resides the opportunity to find the balance we seek in the world today.

In Learning………… Shakti Ghosal

Acknowledgements:

1)The Corporation– a documentary film written by Joel Bakan, and directed by Mark Achbar and Jennifer Abbott, 2003 : http://www.thecorporation.com

2)Being Human creates higher returns– a blog by Jay Deragon:
http://www.relationship-economy.com/2013/10/being-human-creates-higher- returns/

3)The Three Laws of Performance- Rewriting the Future of your Organisation and your life by Steve Zaffron and Dave Logan, Aug.2011: http://www.threelawsofperformance.com/

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Segovia and the polarity in my life


‘Have a dialogue between the two opposing parts and you will find that they always start out fighting each other until we come to an appreciation of difference… a oneness and integration of the two opposing forces.’
– Frederick Salomon Perls, German born, Jewish psychotherapist, 1950s.

Segovia- the name itself conjures up visions of victory and beyond.

Walking through the Plaza del Azoguejo, I can scarcely fail to sense the ebbs and flows of more than two millennia. As I stroll on the Plaza, myriad visions seem to surround me. Of the Celts declaring this their homestead during the Iron-age and looking down at the small valleys and canyons watered by the River Doraton. Of the Romans who took over as they pushed their empire far and wide, employing cutting edge technologies like the aquaduct. Of this once proud city lying forlorn and abandoned after the Arab invasion. Of its rejuvenation and the Gothic architectural renaissance after the middle ages.

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As I walk along the Calle Real towards the Plaza mayor, I am confronted with two distinctive aspects of this quaint World heritage town. Of expansive monuments, castles and cathedrals soaring into the skies, free of all restraint. Standing cheek by jowl with narrow, cobbled alleys, portraying a different world of scarcity and constraint. Interesting, is it not, this variance in the mindset of a society which creates and builds such contrasts? Is this merely a reflection of the socio-economic disparity and exploitation as many might suggest? Or could this be about something deeper within the human psyche?

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I muse and look inwards. And I start seeing the polarity of the differing aspects coexisting within me. An Abundance of resolve and the Scarcity of insecurity. An unrestrained Soaring of broadmindedness and the constricted Narrowness of prejudices.

I soar as I become conscious of my unique magnificience, replete with my abilities, experiences and values. As I live in a mindset of abundance, knowing there is plenty of wealth, happiness and fulfillment to go around. A belief which allows me to acknowledge my gratitude for people, situations and circumstances that foster me.

I constrict when I feel the need to protect myself from what I perceive to be a dangerous world.As I get conditioned to focus on what’s wrong with me and my life rather than celebrate what is right. As I see myself in competition for the world’s resources and the love and attention of others.

Looking at these aspects within me, I however see no stretch, no strain. How so, I reflect in wonderment?

But as I reflect, I start seeing the pattern. Of the continuum that exists within me with the ‘soaring magnificence ’ at one end and the ‘constricting narrowness’ at the other. Two poles that define the polarity of my existence. I further see how my coloured perception of different situations make me land at different points on the continuum. Making me soar and constrict at different times.

I am….. Soaring Magnificence ( SM)
I am… Constricting Narrowness ( CN).

I acknowledge both and, for the first time, make them to speak to each other.

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SM : “I need to soar. I need to break out of this vicious cycle of competition .and domination.”
CN: “You couldn’t possibly do that, could you? Do you realise what is at the core of these?”
SM: “Not really. What would that be?”
CN: “Well it is your Self doubt and fear. Self doubt that you are not good enough to get your fair share of love, fun, money.. Fear that if you do not resist, you will be dominated and cheated. Can you not see how essential these are for your security?”
SM: “Hmmm! So what could I do to rid me of self doubt and fear?
CN: “Frankly I wouldn’t know. In any case, why would you like to do that, losing your comfort zone and safety?”
SM: “But I wish to soar! That’s what I am here for. Suppose I were to replace self doubt and fear with trust. Trusting myself and others. Trusting my own abilities. Trusting that others are doing the best they know how to.”
CN: “How would you do that? Should you not be judging and be attached to what you would like to achieve?”
SM: “That’s it! You have shown me the way forward. I shall not judge, I shall remain unattached.”

There is no further comeback.

In learning…………………. Shakti Ghosal

Connectedness – My takeaway from Avatar


“….and unless we touch others, we’re out of touch with life.”
– Oliver Wendall Holmes, American physician & poet. 19th Century

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Most of us remember the James Cameron directed 2009 epic Avatar as a technically brilliant Sci Fi extravaganza. But what fascinated me about the story was the vast neural connectivity between every living organism on that beautiful world of Pandora. A network which allowed the humanoid species called Na’vi to not only connect to every other flora and fauna on the planet but to an evolved and higher planetary consciousness called Eywa. Eywa apparently is all about deep connection , bonding and balance, termed in Na’vi language as tsaheylu, and this alone becomes responsible for the defeat of the otherwise technologically superior and better armed human army.

Sometime back I had mused on the influence of internet and social media connectivity and the shift it is bringing to our society in ‘A World of Tweeple’. A shift that is moving large swathes of humanity from traditional groupings of ethnicity, community and religion to individual ‘Me- Self’ connectivities that satisfy emotional and social needs. My crystal ball gazing showed up two paths. One leading to a frightening Matrix like future where wired to central intelligences, we access information at will in return for our innermost thoughts and beliefs on display for others to examine. The other path holding the promise of our individualism being empowered by the power of networks to achieve a utopian future.
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What is it about these visions of connectivity that fascinate so? Does such connectedness somehow, somewhere, signify an aspect of yearning, an area where we see a lack? I dwell upon this. I see myself connected to every life form through that double helix structure called DNA. I see my connections in the symbiotic relationship of the air, food and water that I take in. And I also see my connections in my social needs to bond and belong.

So what exactly is lacking?

I decide to do a reality check. What is it that makes us prefer Facebook friends to real ones? Could this be because deep down we remain diffident and uncertain about our ability to ‘connect with our hearts’, so essential to blossom a real friendship? Could this be because Facebook and such social media technologies allow us to calibrate and control how much, when and where we choose to share? Something which real friendships and connections could never tolerate. Could this be the reason that as technology gives us the means ‘to connect’ more and more, we see increasing evidence of disempowering disconnect all around? As we try and escape by shifting our connectivity to gadgets and technologies than to each other……….

I once again come round to the thinking that we have indeed become obsessed with a “Me- Self” mindset. And have chosen to forget all that had our forefathers had learnt to reach this stage of societal development. Aspect of being there for each other. Aspects of trust and empathy. The need to reboot our ‘operating system’ back to “Us –Selves” from the recently acquired “Me- Self”

So I come back to the question about what could we do to steer onto the alternative path promising that utopian future?

In a recent graduation address, Nipun Mehta, the 32 year old founder of CharityFocus.org and a recipient of the Jefferson Award for Public Service, speaks of three keys that helped him to return to a place of connection.

• Key number one ‘To Give’: Contrary to what the corporate world teaches, Nipun started with the hypothesis, “Maybe Greed is good but Generosity is better”. His experience with several projects has shown that (in his own words) ‘People consistently underestimate generosity, but human beings are internally wired to give.”

• Key number two ‘To Receive’: In Nipun’s words, “With any act of unconditional service, no matter how small, our biochemistry changes, our mind quietens, and we feel a sense of gratefulness. This inner transformation fundamentally shifts the direction of our lives.” It is in giving that we receive.

• Key number three ‘To Dance’: Contrary to what most people do, Nipun says that we should never try and track what is being given or received. Instead we need to let go and tune into the rhythm. The real reward of the give and take lies not in the value of what is being exchanged but the connection which flows underneath.

To Nipun Mehta’s three keys, I wish to add a fourth one.

• Key number four ‘To be Conscious’: As conscious beings, we are uniquely endowed with awareness and imagination. Aspects which allow us to connect to the Universe. As we do this, using vehicles like Science, Art and Religion, we are able to gain the unique understanding of the “spirit” that permeates and connects all things. Much like the connectivity in Avatar, it is this spiritual consciousness that becomes our ultimate connection to everything in the universe.

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So, are we ready to give, to receive, to dance and to be conscious……… and to connect as we move through our lives?

“The cosmos is within us. We are made of star-stuff. We are a way for the universe to know itself.”
― Carl Sagan, 1990.

In Learning…………………… Shakti Ghosal

Acknowledgement: Miserable & Magical: A Graduation Speech for Paradoxical Times– by Nipun Mehta, May 27, 2013.